EXCHANGES & REFUNDS

miiru does not offer refunds for change of mind. A refund will only be issued where the garment is deemed faulty beyond repair or if an alternative size in the same style is unavailable for exchange. All faulty returns will be assessed and we reserve the right to repair or replace the garment/s. If the item is no longer in stock, a full refund will be issued.


If you wish to exchange your garment, your request will only be accepted if the following criteria are met:
  • The garment/s are in saleable condition, in their original packaging, with all tags attached
  • The garment/s have not been worn, damaged or washed
  • You notify miiru within 10 days (Australian orders) or 14 days (International orders) of receiving shipping confirmation. The garment must be sent immediately after return approval. Garments received over 1 week after return authorisation is issued will not be accepted.
  • The original invoice as proof of purchase is provided
All sale or promotional items are final and will not be accepted for return, exchange or credit note.

The customer bares full cost of return postage unless the garment/s are deemed faulty as well as the cost of postage of their exchange item.

Please allow up to 10 days processing time for your return.

Only returns who have lodged a return request and have been issued return authorization will be accepted.

We recommend using Registered Australia Post Express or Registered International Post to return garments to us, and we advise you to take note of your tracking number.

miiru is not responsible or accountable for the loss of garments being returned.

HOW TO RETURN AN ITEM
  1. Use the email form on our Contact Page to request a return within 10 days (Australian orders) or 14 days (International orders) of receiving shipping confirmation.
  2. Include in the email your customer order number, and which garment(s) you would like to exchange/refund and the reasons for your return.
  3. Once your refund/exchange has been approved, you will receive an email with the return address.
  4. Once your return is received, we will notify you by email and process your refund/exchange within 10 business days (please allow an additional 3-5 days for your refund to appear in your account)